Standards guidance

esd-toolkit provides a list of more than 1300 services delivered by local government in the EU. The full list of services combines mature lists developed separately in England, Norway and Wales with additional services identified by Smart Cities project partners in Belgium, the Netherlands, Sweden and Germany. The result is single list of services with subsets of services applicable to different countries in the North Sea Region.

A single Function List groups all local government services under broad functional headings.

Within an organisation delivering public services locally

You can use the service list (especially if there is one aimed at you country) to ensure your systems and administrative processes cover all services relevant to your organisation. The lists help you:

  • Perform an audit ion what you deliver
  • Assess if there are local government services missing from your organisation that might help your citizens (perhaps as an alternative to what you do now)
  • Check the completeness of your web site
  • Group services meaningfully for website navigation and internal administration

If you use the service reference numbers in the lists, you can access documents and statistics gathered by other municipalities about each service and share your information in a way that has meaning outside your organisation.

Useful documents

What is a service list?

What is a service list

Begin here to find out what is meant by a service and a service list

Ten reasons to use a service list

Ten reasons to use a service list

Ten reasons why using a service list is useful

Supporting local service delivery across a country or region

In Norway and the UK, service lists have been in use for many years now. They offer a common vocabulary whereby municipalities can share information.

The Norwegian Service List, maintained by Kommuneforlaget is validated against the legislative requirements to deliver each service. It provides the content for service application forms, which can be localised by municipalities if they wish.

In the UK esd-toolkit maintains service lists for England/Wales and for Scotland. The service list provides references used by national government portals (Directgov and Business Link) into local government websites. Web links are published for each service reference for each municipality, so one municipality can use links to another (eg its neighbours).

If you work with an association or partnership of local government organisations that want develop a service list, you can build on the list published here. It is important that your work is kept in line with the EU Service List so there is one standard against which information can be shared within and between countries. Email support@esd-toolkit.eu if you are considering developing or using a service list across your region.

Applying standard lists across Europe

Municipalities often argue that they are different and that local government is different in different countries. Of course that is true and elected representatives have different priorities for local government. But much of the basic public services delivered locally are common to many countries; work can be reduced if we share resources; good ideas in one municipality can inspire others.

So esd-toolkit's vision is to develop the current EU Services List into a list of the depth and accuracy that applies to the best national service lists that currently exist. Smart Cities has started this work in the North Sea Region. There remains work to test the list in every EU country and to make resultant improvements. Translations are needed to other EU languages and work can be done to highlight local similarities and difference.

With the drive to Open Government, the service list provides a way of linking datasets. The lists comply with best practice for the semantic web.

Email support@esd-toolkit.eu if you with to explore means of enhancing the development and deployment of the service list across Europe.