SmartCities guidance

Useful documents

What is a service list?

What is a service list

Begin here to find out what is meant by a service and a service list

Ten reasons to use a service list

Ten reasons to use a service list

Ten reasons why using a service list is useful



Customer profiling to target service delivery

Customer profiling to target service delivery

This report describes techniques of customer profiling to help target the delivery of services in the public sector

Standards for classifying services and related information in the public sector

Standards for classifying services and related information in the public sector

This report describes the role of standards in local government



Using Customer Profiling and Activity Based Costing to inform channel shift and to increase service take-up

Using Customer Profiling and Activity Based Costing to inform channel shift and to increase service take-up

Using profiling and activity based costing to better understand customers

Customer Insight Profiling and Service Design Guide

Customer Insight Profiling and Service Design Guide

This report outlines the customer insight process